Privacy policy

Privacy policy



IVD BULGARIA Ltd. aims to keep all information about its customers / employees to the highest standards. To achieve this goal, we have established strict procedures and rules for the protection of your personal data.

You can read the details on the issue below:

The European Union has adopted a document called the European Parliament’s General Data Protection Regulation (EU) 2016/679, which we will call the “Regulation” (or GDPR) for short, in order to protect the use of personal data. According to the Regulation, “personal data” is any information that relates to a person and through which the person can be identified.

The Regulation calls the use of personal data “processing” and it may be related to their collection by us in connection with commercial, labor and other relations related to the nature of our work.

Principles for protection of your personal data of IVD BULGARIA LTD

Legality and transparency

We process personal data in accordance with the law, in an honest and transparent manner:

(a) in order to comply with our obligations to any person to whom we provide our services and products;

(b) with the express consent where necessary;

c) for the purpose of legitimate implementation of our activity, implementation of IT innovations, trouble-free and / or improved customer service;

d) for another lawful purpose.

Each person only decides whether and how to use our services. The registration forms he fills in have marked mandatory fields, without which it is impossible to provide him with the relevant service or part of it.

Right to informed choice

We always provide accurate information and give the right to choose the type of personal data we collect from the person, as well as the purposes and time for which we collect and process them. We will not use personal data for purposes incompatible with these principles, our Privacy Policy or specific notifications related to our services.

Access to personal data

We provide reasonable access and the ability to view, correct, supplement, transfer or delete the personal data shared with us. Limitation of objectives We use personal data only for the purposes specified at the time of their collection, as well as for additional, compatible with them purposes, in accordance with the law.

Data security

To protect personal data from misuse, we apply adequate measures to protect the information we store. Reporting for further transfer We share personal data with third parties only if they are obliged to provide them with the same levels of protection as we provide.

How we use personal data

IVD BULGARIA Ltd. collects and uses personal information so that we can fulfill our obligations to the person as a user of our products and services: In fulfillment of our commitments, caused by business relationships. We use personal data in order to be able to fulfill our obligations to the person. The data is necessary in order to be able to maintain active communication with our business relationships (for example, to make a delivery, to make a payment, etc.).

Using IT solutions to improve service

In order to improve the service of its customers, IVD BULGARIA Ltd. offers access to shared functionalities through its website, with and without registration in order to use services. It also offers certain customers a platform for B2B service, in which registration is required, with name and e-mail.

The personal data, name and e-mail used, when required, are the minimum necessary for the operational communication with the persons wishing the offered services. We declare that we do not share information with third parties, incl. marketing service providers and digital marketing networks for the purpose of generating advertisements.

What personal data we collect

The personal information we collect depends on the services that the person uses and may include the following:

Data to be provided directly:

Contact information for the person (eg name, address, telephone and fax number, email address). Legally regulated data needed to process payments Account details – related to registration on the website of IVD BULGARIA Ltd., in the areas for using online services, as well as for a platform for online commercial services. The person is not obliged to share the personal data we request, although in some cases, if he chooses not to share this information, he will not be able to provide our services in full.

Information that we collect automatically when a person uses our services

We do not collect personalized information about the visit and activity on our website, including the content that the person views and uses.

How we protect personal data

IVD BULGARIA Ltd. has introduced technical and administrative measures for protection of personal data that we process to ensure that unauthorized persons do not have access to them and not to allow their leakage, as well as to ensure privacy their use in accordance with the law and for a period in which we legitimately need these data.

Sharing personal data

Sharing with service providers

We use service providers who perform certain activities on our behalf. They provide IT services, email service providers, data hosting.

Our service providers are obliged by our legal relations and legal regulations to keep the personal data received from us and are not allowed to use them for purposes other than to perform the services in accordance with our instructions. Corporate transactions In case of restructuring the activity of IVD BULGARIA, we may disclose or transfer personal data to potential business partners or receive personal information from sellers, and our obligation is to provide adequate protection for personal data. Compliance with the law

We may share personal information if we are required to:

(a) respond to duly authorized requests for information from law enforcement authorities, and comply with national security and other law enforcement requirements;

(b) comply with a law, regulation, subpoena or court order;

(c) investigate and assist in the prevention of security threats, fraud or other criminal or malicious activity or to protect the rights and personal safety of our employees and third parties in accordance with applicable law.

Opt out of tracking To opt out of Google Analytics tracking on our website, use Exercising personal rights and contacting us Everyone has the right to access all personal data provided to us or stored for them. He also has the right to request correction, addition, restriction, transfer or deletion of his personal data, as well as to request clarifications in connection with their processing. In certain cases, the request may be rejected on the basis of law, for example when the provision of information will disclose personal data to another person, or when there is a legal prohibition on disclosing such information. Right of access Any person can ask us to confirm whether we are processing his personal data and, if confirmed, to request access to them. This is done by sending a request to us by e-mail or the address below.

Right of correction

The person may ask us to correct inaccurate personal data or to supplement those that already exist we have. Right to object If we process data on the basis of our legitimate interest, the person has the right to object at any time to the processing of this personal data for this specific purpose. Right to delete In certain circumstances, the person may request that we delete his or her personal data and, if permitted by law, we undertake to do so as soon as possible. Right to limit processing The person may ask us to restrict the processing of his personal data. In this case, the relevant data will be marked and can be processed by us only for certain purposes. Right to data portability In certain circumstances, a person may request to receive their personal data provided to us in a structured, frequently used format that can be read by a machine / PC (eg in digital format) and request the transfer of this data to another without us preventing it, if such a transfer is technically feasible. Right to lodge a complaint with a supervisory authority In case a person suspects that his / her rights in relation to personal data have been violated, please contact us to investigate the issue carefully and offer a solution / answer.

Any person may also contact the local data protection authorities and lodge a complaint with them, in particular if they live in a country of the European Union in their place of residence or at the place of the alleged breach. In Bulgaria, this is the Commission for Personal Data Protection:

Address: Sofia 1592, Prof. Tsvetan Lazarov No 2



Tel: 00359 2 9153518

Contact us If you have any questions about our Privacy Policy, the collection and use of personal data or in connection with a possible violation of the data protection law, you can contact us at:


Address: Sofia, Darvenitsa, bl. 48, ground floor next to ent. B

Changes in the Privacy Policy of IVD BULGARIA Ltd.

Any change in the Privacy Policy of IVD BULGARIA Ltd. will be published with the updated text here, indicating the date of the last edition. The last update of this Privacy Policy is from May 2018.